Refund policy

We want you to shop with confidence at Special Products Store. Please review our return terms below.

Damaged, Defective, or Wrong Item
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@specialproductsstore.com with photos of the issue. We will provide a full refund or replacement, including return shipping costs, at no charge to you.

Change of Mind / Fitment Returns
Because many of our parts are rare, discontinued, or new-old-stock items sourced specifically for classic Mercedes-Benz models, most items may be returned within 14 days of delivery if unused and in original condition, subject to a 20% restocking fee. Return shipping is the customer's responsibility.

Final Sale Items
Certain rare or one-of-a-kind items are marked "Final Sale" or "No Returns Accepted" directly in the product listing. These items are not eligible for return unless defective or materially different from their description. Please review the product page carefully, or contact us before purchasing, to confirm fitment for your specific chassis and model year.

How to Start a Return
Email info@specialproductsstore.com with your order number and reason for return. We will provide instructions and, if approved, issue your refund to the original payment method within 10 business days of receiving the returned item.